🔹 1. Overview
At Uttam Vikalp, we are committed to providing you with high-quality products and exceptional service. If you are not entirely satisfied with your purchase, we offer a hassle-free return, replacement, and refund policy to ensure your satisfaction.
🔹 2. Eligibility for Returns & Replacements
You can request a return or replacement under the following conditions:
- The product is damaged, defective, or incorrect upon delivery.
- The return request shall be initiated within 3 days of receiving the order.
- Items damaged due to improper use, mishandling, or wear and tear are not eligible for return or replacement.
🔹 3. Return & Replacement Process
✅ Step 1: Initiate the Return Request
- Contact our support team via email at support@uttamvikalp.com or call us at +91 7675059264 within 3 days of delivery.
- Provide the order ID, product details, and reason for return along with clear images of the issue (if applicable).
✅ Step 2: Verification & Approval
- Our team will verify the return request and confirm eligibility.
- Approved returns will receive detailed instructions for the return shipping process.
✅ Step 3: Shipping the Product
- Pack the product securely in its original packaging.
- Send the package to the return address provided by our team.
- Shipping charges for returns due to customer preference (e.g., change of mind) will be borne by the customer.
✅ Step 4: Replacement or Refund
- Upon receiving the returned item, we will inspect it and initiate the replacement or refund process.
- Replacement: If applicable, we will dispatch a new product immediately.
- Refund: The amount will be credited to your original payment method within 5-7 business days.
🔹 4. Non-Returnable & Non-Refundable Items
The following items are not eligible for return, replacement, or refund:
- Products damaged due to customer negligence.
- Items without original packaging or accessories.
- Items cannot be returned beyond the 3-day window from its delivery.
🔹 5. Refund Process
- Refund Method: Refunds will be processed to the original payment method (credit card, debit card, UPI, or net banking).
- Refund Timeline: It may take 5-7 business days for the refund amount to reflect in your account.
🔹 6. Cancellation Policy
- Orders can be cancelled within 24 hours of placing the order.
- To cancel, contact our support team immediately.
- If the order has already been shipped, it cannot be cancelled.
🔹 7. Exchange Policy
- We do not offer direct product exchanges.
- You can return the item and place a new order for the desired product.
🔹 8. Customer Support
For any refund, return, or replacement queries, feel free to contact us:
📧 Email: support@uttamvikalp.com
Call Us: +91 7675059264